Monday, March 03, 2014
Company      Verizon
Website          www.verizon.com
Eligibility      BE/BTech/MCA
Experience    1-2 Years
Location        Chennai
Job Role        Software Engineer

Responsibilities
  • The Global Customer Support Center will consist of Customer Support Representatives (CSR) and Monitoring Analysts (MA)
  • CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and will be primary ticket owners (first contact point for all clients)
  • MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution
  • Primary interface for partner service desks
  • Phone ACD management
  • Responsible for efficiency gains in monitoring systems
  • MA/CSR should act as a tier .5 technician where he can be able to resolve repeated incidents tickets with the given SOP in any (windows / UNIX / network) domain.


Qualifications
  •  Engineer should have 1-2 years in the IT infrastructure customer support environment where he handled global customer’s calls, email and alerts.
  • Engineer should possess very good communication in terms of listening, oral and written.
  • Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool (Remedy / etc)
  • Engineer should have experience working in 24/7 environment.
  • Engineer should have basic knowledge in Windows or UNIX or Network environment

 To Apply : Click Here


Location: Chennai

03/03/2014

0 comments :

Post a Comment

Contact us

admin@myjobnews.com

Follow by Email