Job Description
EXPECTATIONS AND TASKS
Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer messages, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Share and document knowledge through creation of WIKI entries and Knowledge Base article
WORK EXPERIENCE
Basic understanding of one programming language and core business process 1 - 3 Years relevant experience
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Bachelor or Master degree in Technology, Business or equivalent work experience in related field preferred Fluent in English
