Wednesday, September 14, 2016

Company Profile:
This is the place to get basic facts about the company (PDF), or to learn about how Oracle is dedicated to unleashing innovation by simplifying IT. Find out about the Executive and Board of Directors leadership teams who drive the company's direction. Learn about Oracle's History, and the Innovation and Acquisitions that will help shape its future, as well as Customer Successes and Oracle Excellence

Company         Oracle
Eligibility         BS/B.Tech
Experience       4 - yrs
Location           Bangalore
Job Role           Technical Analyst 2-Support

Job Description:
1. Provide telephone and/or web post-sales Sparc/Solaris support in English.
2. Facilitate resolution mediating between Oracle Technical Support key resources and the customer in a timely manner.
3. Perform problem isolation and resolution, using system software and diagnostics tools.
4. When necessary, escalate calls to the appropriate level of support with complete and accurate information.
5. Display and maintain high level of professional behavior at all times.
6. Assist in ensuring Customer Satisfaction goals are met.
7. Documenting resolutions to assist with possible future problem resolution.
8. Effectively prioritize workload and manage list of outstanding customer queries.
9. Act as a technical resource to peers as needed to help resolve customer problems for your area of expertise.
10. Use Call Management tools to update all involved activities accurately.

Candidate Profile:

1. BS/ B.Tech degree in Computer Science/Electronic Engineering or equivalent.
2. Experience and knowledge of working with Sparc servers products (Sun legacy and/or actual Oracle Sparc products), and Unix/Solaris Operating system (different versions).
3. x86/x64 servers, Network, Storage, Cluster concepts and troubleshooting would be beneficial.
4. Participate in a 7x24 on-call rotation duty on after-hours/weekends/holidays as business needs.
5. Fluent English speaker.

To Apply: Click Here

Location: Bangalore



Post a Comment

Contact us